FAQ
Q: How long does it take to process my order?
A: All orders are processed within 1–2 business days (Monday through Sunday), excluding holidays. Orders placed after 11:00 PM EST will be processed on the next business day.
Q: Can I change or cancel my order after placing it?
A: Yes, but only within 2 hours of placing your order. After this time, we are unable to make changes.
Q: Where do you ship?
A: We currently ship to addresses within the United States only.
Q: How long will it take to receive my order?
A: Delivery times include:
- Processing: 1–2 business days
- Transit: 3–4 business days
- Total Estimated Delivery: 4–6 business days
Q: What are your shipping rates?
Orders up to $69.99 have a flat rate shipping fee of $10, and orders of $70 or more qualify for free shipping.
Q: Which carriers do you use?
A: We partner with USPS, FedEx, and UPS for safe and timely delivery.
Q: Do you ship to P.O. Boxes or military addresses (APO/FPO/DPO)?
A: Unfortunately, we cannot ship to P.O. Boxes or APO/FPO/DPO addresses at this time.
Q: Will I get a tracking number?
A: Yes. Once your order ships, you’ll receive an email with your tracking number and instructions.
Q: What payment methods do you accept?
A: We accept:
Visa, MasterCard, American Express, Discover, Diners Club, JCB, Elo, Union Pay, PayPal, Shopify Pay, Google Pay, Apple Pay.
Q: What currency are orders processed in?
A: All transactions are processed in US Dollars (USD $).
Q: Is my payment information secure?
A: Absolutely. All transactions are encrypted and securely processed to protect your financial data.
Q: What is your return policy?
A: You may request a return within 30 days of receiving your order. Items must be unused, unwashed, in their original packaging with tags, and accompanied by proof of purchase.
Q: Are there any items that cannot be returned?
A: Yes. The following are non-returnable:
- Gift cards
- Final sale items
- Personalized/custom products
Q: Who pays for return shipping?
A:
- If the item is defective, damaged, or incorrect, we cover the return shipping.
- For all other returns (e.g., change of mind), the customer is responsible for shipping costs.
Q: Do you charge restocking fees?
A: No, we never charge restocking fees.
Q: How long will it take to get my refund?
A: Once we receive and inspect your return, approved refunds are issued to your original payment method within 7 business days.
Q: What should I do if my order arrives damaged?
A: Please email us at info@lajulieboutiquespa.com within 7 days of delivery with clear photos of the product and packaging. Without proof of damage, we cannot issue a replacement.
Q: Can I exchange an item?
A: The fastest way is to return the item and place a new order for the product you want.
Q: What happens if my package is lost?
A: If your package is lost in transit, we’ll gladly replace it if the correct shipping address was provided. If you prefer a refund, we’ll issue it after 30 days, if the package is still undelivered.
Contact Us
Store Name: La Julie Boutique Spa
Trade Name: LA Julie BoutiqueSPA INC.
EIN: 39-2716407
Phone: +1 917-577-4239
Address: 9108 3rd Ave, Brooklyn, NY 11209, United States
Email: info@lajulieboutiquespa.com
Business Hours: 11:00 AM to 7:00 PM, Monday through Sunday,(GMT-05:00) EST (New York);
Order Cut-off Time: 11:00 PM (GMT-05:00) EST (New York)